Customer Success Lead (Fluent Mandarin required)

Revenue · China, Work From Anywhere
Department Revenue
Employment Type Full-Time
Minimum Experience Mid-level

ABOUT US


Inspectorio is a cloud-based SaaS solution focused on creating a dynamic and risk-assessment based Quality and Compliance program with the goal of generating more sustainable and transparent supply chains. Our network is a one-stop-shop platform where all key stakeholders in the production process can connect to execute, monitor, and report on Quality and Compliance activities.


Our products provide digitization, automation, transparency, and traceability, with a strong focus on advanced analytics & Machine Learning. This enables us to leverage customer data for predictive insights and dynamic risk-based interventions.


Founded in 2016, Inspectorio set out to revolutionize the supply chain industry. Today, we work with many of the world’s leading brands and retailers, and thousands of vendors and factory organizations across the globe to bring unparalleled levels of visibility, transparency, and accuracy to their quality, sustainability, and compliance initiatives!


JOB SUMMARY

Customer Success Lead will be mainly responsible for providing consultation and technical support to customers through online communication or telephone, and timely communicating with other teams (Product and Development team) about customer feedbacks so as to drive product development and innovation, which help providing better services to customers.

 

RESPONSIBILITIES

  • Deliver consistent training/onboarding experiences for all clients to ensure successful adoption of Inspectorio products
  • Propose, develop, and lead the execution of adoption plans and corrective action plans for customers
  • Support user questions/concerns via email support and chat support channels
  • Escalate and follow-up on system issues/bugs until successful resolution
  • Field and communicate client feedback via Support channels to appropriate internal teams to help drive the user-centric evolution of Inspectorio
  • Collaborate with the Customer Success and Support Teams and across other teams (Product and Development team) to use customer feedback to drive product development and innovation.
  • Execute tasks according to defined processes and procedures consistently.

 

REQUIREMENTS

  • At least 2 years in a customer-facing organization
  • Native level or fluent Mandarin and Engllish is a must
  • Presents very organized and structured thinking for planning and execution purposes.
  • Utilize forward-thinking to implement creative ways to solve complex customer challenges.

 

COMPETENCIES

  • Exceptional organizational and analytical skills
  • Excellent communication and presentation skills
  • Ability to analyze and utilize data to drive insights related to product, user education, and support improvements.
  • Ability to make timely decisions and have sound judgment.
  • Ability to collaborate within internal, cross-functional and cross-cultural teams (e.g. product management, other customer success team members, customer support, sales and operations) to deliver effective solutions to customers
  • Strong individual contributor with a commitment to the customer

 

KEY TRAITS (listed based on importance):

  • Excellent spoken and written English
  • Passionate/excited for new, emerging technologies
  • Creative problem solver- non-linear thinker
  • Willingness to learn (coachable)
  • Clear communicator (written and spoken)
  • Relationship builder
  • Analytical/Critical Thinker
  • Tech-savvy
  • Patient

 

PREFERRED QUALIFICATIONS

    • TEM - 8 in English or major in English
    • Overseas working or education background
    • Proficient in excel

Why it would be awesome to work with us

 

PERKS

Competitive Salary

At Inspectorio, we only work with the best of the best. That’s why, if we invite you to join us, it’s because we recognize your amazing skills, value, and potential. It probably wasn’t easy for you to become this awesome, so we make sure to reward you for it.

 

Full Project Ownership

Are you an inventor? Want to start a new internship program? How about a soccer tournament? Or a whole new department within the company? Whatever it is that you want to do, we’re here to listen, and if your idea is good, we’ll give you all the resources you need to make it happen. When any Inspectorian wins, we all win.

 

Personal and Professional Growth

Inspectorians are our most valuable resource, so we make sure to invest heavily in them. All Inspectorians are eligible for funding to attend conferences, take courses, present their research, and more. This on top of the continuous mentoring and guidance you’ll receive guarantees you’ll grow as a professional and as a human while at Inspectorio.

 

Fun, Fun, Fun

We put our money where your smiles are. Company-sponsored trips, weekly parties, sporting events, and more. We make sure that Inspectorians enjoy coming to work by promoting as much fun as we can.

 

International Work Experience

We are going to take over the world... Perhaps not quite, but we are a global company that thrives from the interactions between our different offices. Join us to work alongside Belarusians in Vietnam, Mexicans in Minsk, Filipinos in China, and more.

 

Our Values

EXCELLENCE

We pursue mastery and craftmanship. “Good enough” is our enemy. 

We have a thirst and desire for knowledge and continuous improvement because there’s always an opportunity to be better. 

We always find time to help and learn from others.

 

AUTONOMY

We act independently when we recognize an opportunity for improvement.  

We seek guidance, alignment, and clear goals instead of orders or hand-holding. 

We self-assess the quality and impact of our work, identify opportunities to improve, and make changes proactively. 

 

COURAGE

We share our opinion and insights, even if it’s uncomfortable. 

We are candid and direct with everyone we work with. 

We are willing to experiment and try something new, even if we’re not sure it will succeed.

 

HUMBLENESS

We crave opportunities to learn from the people around us. 

We focus on listening to other perspectives because we know we don’t have all the answers or best solutions. 

We recognize that vanity and ego are the enemies of great ideas and outstanding products.


Thank You

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  • Location
    China, Work From Anywhere
  • Department
    Revenue
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level