Inspectorio is a cloud-based SaaS solution focused on creating a dynamic and risk-assessment based Quality and Compliance program with the goal of generating more sustainable and transparent supply chains. Our network is a one-stop-shop platform where all key stakeholders in the production process can connect to execute, monitor, and report on Quality and Compliance activities.
Our products provide digitization, automation, transparency, and traceability, with a strong focus on advanced analytics & Machine Learning. This enables us to leverage customer data for predictive insights and dynamic risk-based interventions.
Founded in the United States of America in 2016, Inspectorio is headquartered in Minneapolis, with R&D labs in Minsk, Belarus, and Ho Chi Minh City, Vietnam in addition to offices in Hangzhou, China.
We are proud to provide our technology to world-leading retailers and brands around the globe such as Target, Kohl’s, Vera Bradley, G-III, Mango, and many others.
Get to know more about our world-class team and our company values by visiting our careers page at https://www.inspectorio.com/careers/
Customer Support Lead I will be mainly responsible for providing consultation and technical support to customers through online communication or telephone, and timely communicating with other teams (Product and Development team) about customer feedbacks so as to drive product development and innovation, which help to provide better services to customers.
Position type/expected hours of work
This is a remote and full-time position. Work Schedule may rotate between 8:00 AM to 5:00 PM and 11:00 AM to 8:00 PM CT
This position may also require to cover support operations hours during public holidays and extend shift coverage when needed.
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