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Inspectorio

Customer Success Intern

Customer Success – Ho Chi Minh City, Vietnam
Department Customer Success
Employment Type Internship
Minimum Experience Entry-level

ABOUT US

Inspectorio is a cloud-based SaaS solution focused on creating a dynamic and risk-assessment based Quality and Compliance program with the goal of generating more sustainable and transparent supply chains.  Our network is a one-stop-shop platform where all key stakeholders in the production process can connect to execute, monitor, and report on Quality and Compliance activities. Our products provide digitization, automation, transparency and traceability, with a strong focus on advanced analytics & Machine Learning. This enables us to leverage customer data for predictive insights, and dynamic risk-based interventions. 

Founded in the United States of America in 2016, Inspectorio is headquartered in Minneapolis, with R&D labs in Ho Chi Minh City, Vietnam, and Minsk, Belarus in addition to offices in Hangzhou, China. We are the only Vietnam based Techstars alumni company, and we are proud to provide our technology to leading retailers and brands around the globe such as Target, Kohl's, Vera Bradley, G-III, JCPenney, Mango, and many others.

Get to know more about our world-class team and our company values by visiting our careers page at https://www.inspectorio.com/careers/

 

JOB SUMMARY

The Customer Success Intern – Customer Engagement will work closely with the Sr. Customer Engagement Manager and the rest of the Customer Success Team on CS tools, campaigns, initiatives and projects that are aimed at improving overall customer engagement and product adoption.

 

RESPONSIBILITIES

 

  • Reporting – Create/run reports for CS Leadership on team results and forecasts.
  • Analysis – Tracking leading indicators of renewals, upsell/cross-sell opportunities and risk within accounts.
  • Monitoring – Help configure, maintain and keep the CSM dashboards (Grow/Totango) up to date.
  • Touchpoints – Help with setting-up and keeping the different automated touchpoints up to date in Totango throughout the customer journey.
  • Campaigns – Help with setting-up and keeping all the different campaigns up to date in Totango throughout the customer journey.
  • Implementation and management of CSM tools and systems (Totango, Grow, Confluence Page).
  • Involvement in projects and initiatives aimed at improving overall client engagement

 

REQUIREMENTS

 

University or College undergraduate studying Business Administration, Computer Science, Information Technology, Engineering or any other relevant degree programs.

 

COMPETENCIES

 

  • Critical thinking
  • Comfortable with software and analytics
  • Highly organized and detail-oriented, with excellent time management, prioritization and poise under pressure
  • Outstanding English communication skills, both written and verbal
  • Ability to multitask and switch between multiple projects at different stages of the life cycle
  • Logical thinker, with a passion for solving customer challenges
  • A self-starter who thrives in a fast-paced, high growth, rapidly changing startup environment

 

Why it would be awesome to work with us

 BE HEALTHY

We recognize that our employees are the key to our success. Healthier employees are happier employees who perform well! We not only provide health insurance benefits, but we also get out of the office for fun activities like weekly soccer games.

 HAVE FUN

Having fun makes work much more enjoyable. We host company foosball tournaments and events to make sure our employees feel the love. Events may vary by office location, but the sentiment is the same: Fun matters.

 COMMITMENT

When you join Inspectorio, you join a team. You have our leadership’s commitment to treat all team members with respect. All our team members commit to performing the best for each other, and our customers.

Thank You
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  • Location
    Ho Chi Minh City, Vietnam
  • Department
    Customer Success
  • Employment Type
    Internship
  • Minimum Experience
    Entry-level
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